Assistant Director of Cranford YMCA Member Services
About The Position
The Assistant Director of Cranford YMCA Member Services oversees the Membership Unit of the Cranford YMCA operation with regards to: the development and administration of the Cranford YMCA’s membership budget, the overall quality and delivery of membership services, the attainment of new membership and program enrollments, member retention, conversion expectations and an exceptional level of member satisfaction. The incumbent will also directly supervise all Team Leaders that work at Cranford; support the Association Risk Management Program and demonstrate commitment to the Y’s four Core Values of Caring, Honesty, Respect, and Responsibility. The Assistant Director of Cranford YMCA Member Services is a member of the Westfield Area YMCA’s professional staff team and will maintain the qualifications for professional status as listed in the personnel policy.
Requirements
- Must possess and maintain ASHI Basic Life Support (BLS) for Healthcare Providers, ASHI Basic First Aid and ASHI Oxygen or equivalent within 30 days of employment.
- Minimum of two years of supervisory experience.
- Bachelor’s degree required, preferably in business or marketing.
- Experience managing budgets.
- Proficient in problem solving and decision-making abilities.
- Proficient in financial aptitude.
- Proficient in supervisory skills.
- Able to establish and maintain harmonious relationships with YMCA members, staff, volunteers, supervisors, business associates, vendors and the general public.
- Demonstrate strong abilities in staff leadership/management.
- Demonstrate strong abilities in fiscal administration.
- Demonstrate strong abilities in membership and program enrollments.
- Demonstrate strong abilities in member service.
- Demonstrate strong abilities in YMCA operations.
- Demonstrate strong organizational skills.
- Excellent written and oral communications.
- Proficient in computer technology with strong skills in Microsoft Excel.
Nice To Haves
- Past YMCA experience
- YMCA Team Leader Certification
Responsibilities
- Ensure coverage of the membership unit/operation.
- Responsible for crossover training of key membership staff to always ensure adequate knowledge/coverage of all Membership responsibilities.
- Ensure that all Membership transactions/tasks/procedures are conducted in accordance with membership department/Association policies and procedures.
- Assist with collecting all Accounts Receivables related to Cranford YMCA Membership dues.
- Assist with investigating and overseeing third-party memberships and insurance programs.
- Oversee the program’s billing responsibilities at Cranford Y and Westfield Area Y.
- Act as an ambassador for the Cranford YMCA, assisting with friend-raising and fundraising.
- Responsible for reviewing, monitoring and approving employee timecards for Cranford YMCA staff to ensure payroll accuracy and timely processing.
- Participate in community events, i.e., street fairs, Chamber of Commerce, etc.
- Lead community outreach for Cranford YMCA and its service area. Collaborate with other not-for-profit community organizations and those whose mission aligns with ours.
- Assist as needed in covering shifts at the Main Y or Bauer Branch.
- Work harmoniously with the Cranford YMCA Branch Director to increase membership, promote programs, and special events.
- Work in conjunction with the Director of Member Services at the Main Y to maximize efficiency, productivity, and grow membership at both locations.
- Support the Marketing Director and ensure optimal use of the membership and program promotions and marketing resources to realize new and renewal objectives.
- Perform any additional membership/leadership duties assigned by Assistant Vice President of Member Services & Programs, COO or designee.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
