Member Services Representative & Wellness Assistant

Exos•Mountain View, CA

5d•Onsite

About The Position

We're looking for a highly motivated, hospitality-driven Member Services Representative & Wellness Assistant to join our team. In this role, you’ll be the face of our wellness suite, overseeing our wellness experience from start to finish. You’ll ensure the space is immaculate, the technology runs smoothly, and every guest feels cared for and welcomed.

Requirements

At least one year of experience in a hospitality based role.
A dynamic personality: enthusiastic, energetic, friendly & personable.
The ability to multi-task; goal-oriented and self-directed.
Excellent interpersonal and communication skills, an outgoing personality, strong customer service abilities, and a talent for building rapport and lasting client relationships are essential for motivating and supporting individuals.

Responsibilities

Meticulously maintaining the cleanliness and organization of our spaces, ensuring they are properly set up and sanitized before and after each service.
Handling various administrative tasks related to facility operations, ensuring smooth day-to-day functionality.
Provide personalized client support by monitoring participant adherence to guidelines and ensure safety during activities.
Assist with additional duties to ensure smooth daily operations and support the implementation of incentive and health promotion initiatives to drive program engagement.
Assist and respond to client issues and inquiries.
Deliver an exceptional hospitality experience resulting in repeat participation.
Provide troubleshooting for onsite equipment.
Perform other tasks as assigned.