Member Services Representative - Teller

Billings Federal Credit Union•Billings, MT

5d•Onsite

About The Position

At Billings Federal Credit Union, Member Service Representatives consistently provide an atmosphere of high-quality member service. They accurately perform teller-related transactions for members while maintaining accurate transactional records in accordance with credit union policies and procedures. This is a full-time, 40 hours/week, position that is on-site only. Some overtime may be required.

Requirements

High school diploma or the equivalent
Experience in a position involving extensive public contact
Cash handling experience
Excellent oral and communication skills
Basic bookkeeping principles
Ability to operate a personal computer
Ability to operate an adding machine
Ability to follow oral and written instructions

Nice To Haves

Retail sales background
Employment experience in a Financial Institution

Responsibilities

Explain and cross-sell products and services that are available at the Credit Union
Answer member questions and direct unanswerable questions to the appropriate department
Ensure that all information and transactions regarding Credit Union members are kept confidential
Maintain a courteous and professional attitude with all people, including fellow employees, members, management, staff, board members, and outside vendors
Count, verify and package coins and currency
Perform all forms of over-the-counter and mail transactions
Balance cash drawer to teller close report. Research and resolve balancing discrepancies
Examine checks for endorsements and negotiability
Process checks and other documents through imaging system as required for retention compliance
Maintain current knowledge of Credit Union philosophy and all Credit Union services, policies, and procedures
Strictly adhere to established security and regulatory procedures
Maintain the security of the work area and ensure that it presents an organized and neat appearance