Member Services Representive - Team Leader

Westfield Area YMCA•Cranford, NJ

3d•Onsite

About The Position

The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department at our Cranford location! We offer a fun, positive and inclusive work environment.

Requirements

Must have the ability to communicate well, both written and verbally, in English
Must be willing to obtain, maintain and renew CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI and Asthma certifications or equivalent; will train on-site
Must possess the capabilities and maturity to handle the responsibilities involved in maintaining a safe environment
Must be able to create and maintain positive relations with members, participants and staff effectively.

Nice To Haves

Prior customer service experience a plus, but not required

Responsibilities

Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude.
Enrolling new members and assisting current members with any changes to membership/enrollment
Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety
Resolving member problems and concerns
Answering phones and directing calls, as necessary
Accurately processing payment for membership and program registration
Giving tours to prospective members, as instructed
Assisting with special events, as needed