Team Leader, Member Experience
YBC•Surrey, BC
•CA$0 - CA$21•Onsite
About The Position
The Member Experience Team Lead acts as support to the membership service team through knowledge and experience in ActiveNet, customer service support and sales experience. The Member Experience Team Lead also supports the membership service desk through direct delivery on the floor, and is responsible for a variety of administrative duties related to ActiveNet and facility activities.
Requirements
- 1-2 years previous experience in sales and customer service, or administration
- Demonstrated achievement of administrative tasks, such as checklists, schedules, invoicing, summary reports, maintaining calendars
- Experience using Microsoft programs such as Word, Teams, Excel and Outlook; and CRM software such ActiveNet or Avocado
- Ability to take initiative and self-directed problem solver
- Satisfactory criminal record check and clear vulnerable sector search
- Current First Aid and CPR certification or willingness to complete.
- Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- Successful candidates will be required to provide 3 satisfactory references
Responsibilities
- Communicate and concerns to Centre Manager and Facilities Manager. Contribute to building a respectful and congenial workplace for all groups.
- Responsible for duty manager shifts overseeing the facility and staff to ensure effective service is provided, conflicts resolved and safety of staff and members
- Assist with training new staff in procedures and practices
- Help with finding shift coverage and staff scheduling when asked.
- Remain flexible – willing to learn new skills, alter shifts
- Attend staff meetings, planning sessions and training events as required
- Implement strategies that achieve and sustain customer service excellence – comment cards, emails, phone calls, surveys, customer service, as directed by the Centre Manager.
- Help the implementation of relevant YMCA Canada and YMCA BC Standards and programs
- Be proficient in operation of the ActiveNet, YMCA Business and Cash Practices, Microsoft Office/Teams and support problem solving related to ActiveNet and member related concerns, including NSFs, Financial Assistance, Bad Debt Write offs, staff memberships etc.
Benefits
- Competitive vacation and paid sick time
- Free YMCA Gym Membership and/or Y@Home
- Generous employer-matched pension plan
- Eligibility for Extended Medical and Dental Benefits
- Training and Professional Development Opportunities
- Extensive Employee assistance program
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
