Member Services Representative I - Kalispell

WHITEFISH CREDIT UNION ASSOCIATION•Kalispell, MT

10d

About The Position

The Member Services Representative I serves as a professional, knowledgeable, and friendly point of contact for Whitefish Credit Union members and the public. The role directs members to appropriate personnel or departments, opens new member accounts, processes personal loan and line-of-credit requests up to assigned limits, and provides services such as teller transactions, payment processing, transaction research, wire requests, and notary services. The representative answers account questions, shares general information about the credit union, and matches credit union products to member needs. The position reports to the Branch Manager or Consumer Loan Manager and has no supervisory responsibilities. The representative is expected to communicate with supervisors and senior management about pertinent issues and developments, follow applicable credit union, state, federal, and privacy policies, protect confidential information, and complete required annual BSA training. Duties and requirements may change, and other tasks may be assigned.

Requirements

High school diploma or equivalent.
1–3 years of professional member service experience.
1–3 years of professional banking or credit union experience.
Ability and willingness to learn Whitefish Credit Union history, philosophy, and organizational structure.
Ability to learn basic teller and loan officer functions.
Knowledge of NCUA insurance and IRA guidelines and procedures.
Ability and willingness to maintain notary licensure.
Effective in-person, written, and telephone communication with internal and external stakeholders; courtesy and tact are essential.
Ability to interact calmly and professionally with people from all backgrounds.
Ability to multitask, prioritize, and organize daily responsibilities with attention to detail and timeliness.
Ability to follow oral and written instructions.
Ability to work effectively with others, listen well, share work-related information, and be tolerant of others’ work styles.
Competence with Microsoft Office and ability and willingness to use a variety of office equipment and software systems.
Ability to lift up to 15 pounds, with or without accommodation.
Ability to complete mandatory annual BSA training and pass applicable tests.
Ability to follow applicable privacy guidelines and credit union policies and procedures and protect confidential information.

Responsibilities

Process personal loan and line-of-credit requests, excluding residential mortgages, for prospective and existing members up to the assigned limit.
Serve as the primary contact for opening accounts in accordance with established regulations, policies, and procedures.
Provide member services, including teller transactions, transaction research, wire requests, notary services, payment processing, and answers to account questions.
Provide general information to the public about Whitefish Credit Union and match products to member needs.
Answer incoming phone calls promptly and professionally.
Welcome members, vendors, and other guests and direct them to appropriate personnel or departments.
Correct member contact information as needed.
Maintain communication with the supervisor and senior management regarding pertinent problems, developments, changes, and other important information.
Report to work on time and as scheduled.
Complete tasks and projects requested or required by supervisors, senior management, or organizational needs, and perform other duties as assigned.
Complete mandatory annual BSA training covering Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, and the safekeeping of member information; pass applicable tests.
Follow Whitefish Credit Union, Montana, and federal information privacy guidelines and credit union policies and procedures.
Protect member and credit union confidential information.

Benefits

Competitive starting wage
100% paid health insurance for employee
Flexible spending plan available
Telehealth available
3% employer 401(k) contribution, with no matching requirement
8% employer pension plan contribution following the first year of employment
11 paid federal holidays (Saturday holidays excluded)
17 days of PTO annually, accrued monthly
Life and disability insurance
Wellness program
24 hours annually of paid time for nonprofit volunteer efforts
Tuition reimbursement program; application-eligible following one year of employment