Member Services Manager

Cooper Aerobics Enterprises Inc • Dallas, TX

2d • Onsite

About The Position

We are seeking a dynamic individual to become our new Member Services Manager at world-renowned Cooper Fitness Center. This role supports Cooper Fitness Center’s mission to improve the quality and quantity of members’ lives by integrating wellness programming with daily member experiences. This position works collaboratively with the Wellness Program Director to deliver high-touch, personalized experiences that connect members to Cooper’s full suite of programs. The Member Services Manager coordinates member engagement initiatives, wellness challenges, and special events while supporting the onboarding and retention of new members. This role bridges the gap between the Member Services and Wellness departments—focusing on relationships, communication, and consistent service excellence.

Requirements

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Outstanding organizational and leadership skills.
• Experience in planning and budgeting.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Strong analytical ability and work ethic.
• Good knowledge of different business functions (finance, HR, operations, etc.).
• Ability to work in group setting as well as work independently.
• Proficiency with Microsoft Office Suite.
• High school diploma or general education degree (GED)
• Three years of relevant managerial experience.

Nice To Haves

• Bachelor’s or master’s degree in business management or administration is a plus.

Responsibilities

• Provide exemplary customer service to members, guests, vendors, and fellow teammates.
• Maintain a positive attitude and contribute towards a quality work environment; including having a high level of teamwork and cooperation as well as strong communication.
• Have complete knowledge and understanding of all services and products while educating clientele in these areas.
• Respond to written feedback submitted by members to support their member journey and enhance member experience and club operations.
• Attend all mandatory staff meetings and service related events.
• Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual.
• Support the mission statement and core values.
• Coordinate all aspects of the Wellness Program in partnership with the Wellness Program Director, including scheduling, assessments, member communications, and reporting.
• Serve as primary liaison between Member Services and Wellness departments to ensure alignment of programs and messaging.
• Assist in planning and implementing Wellness Program challenges, Myzone initiatives, and seasonal engagement campaigns.

Benefits

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED