Graduate Student Employee Biweekly - Campus Recreation Member Services Manager - BC

Baylor University•Waco, TX

6d•Onsite

About The Position

The Member Services Graduate Student Employee helps oversee and maintain a safe, positive patron experience in Baylor University’s Department of Campus Recreation. This role manages staffing, training, and personnel for the Member Services Team and supervises daily service-desk operations at the McLane Student Life Center, Russell Gym, and Pullin Family Marina. The employee may also assist with special programs, events, and other duties needed to provide quality service. Graduate Student Managers are expected to commit for the full academic year, including Fall and Spring semesters. Students enrolled in two-year graduate programs are also asked to commit through the first summer semester following their initial year. The position is limited to graduate students. Work hours vary and may include afternoons, evenings, and possibly early mornings. The position is based at the McLane Student Life Center in Waco, Texas, and pays $15 per hour.

Requirements

Must be a graduate student.
Commit to the full academic year, including Fall and Spring semesters.
Students in two-year graduate programs are asked to commit through the first summer semester following their initial year.

Responsibilities

Interview, hire, train, and schedule student personnel for Campus Recreation service desks.
Oversee implementation and enforcement of the Student Staff Handbook and expectations.
Maintain personnel files, the student accountability system, and the incentive program for Rec Service Team members.
Supervise and manage student personnel during facility operating hours to support a positive patron experience.
Conduct ongoing training and personnel evaluations for Rec Service Associates.
Develop and facilitate staff team-building activities to encourage staff ownership.
Mentor undergraduate staff and support their development as servant leaders.
Assist with developing and implementing ongoing staff training, student development, and mentorship programs.
Oversee daily facility operations and implementation and enforcement of Building Usage Policies.
Resolve employee and patron problems, complaints, and non-compliance professionally.
Assist with opening, closing, and evening supervision of Campus Recreation facilities throughout the week.
Monitor facilities, patron use, and event compliance to help ensure a safe environment.
Use facility software, resolve transaction errors, and follow university cash-handling procedures.
Document injuries, emergencies, misconduct, misrepresentation, property damage, hazards, and unsafe conditions according to applicable procedures.
Report definite or potential hazards and unsafe conditions to the Assistant Director for Campus Recreation.
Oversee preparation and cleanup for special events and other programming.
Assist in managing and maintaining inventory of sales items, equipment, and operational items.
Assist in adding, updating, and maintaining resource documents to improve communication and desk operations.
Assist with special programs, events, and other duties necessary to deliver quality service.