Graduate Student Employee Biweekly - Campus Recreation Member Services Manager - BC

Baylor University•Waco, TX

6d•Onsite

About The Position

The Member Services Graduate Student Employee helps oversee and maintain a safe, positive patron experience within Baylor University's Department of Campus Recreation. The role manages staffing, training, and supervision of the Member Services Team and oversees daily operations at the McLane Student Life Center, Russell Gym, and Pullin Family Marina service desks. The employee may also assist with special programs, events, and other duties needed to provide quality service to guests. This position is limited to graduate students and is expected to run for the full academic year, including Fall and Spring semesters. Graduate students in two-year programs are also asked to commit through the first summer semester following their initial year.

Requirements

Must be a graduate student.
Commitment to the full academic year, including Fall and Spring semesters; students in two-year graduate programs are also asked to commit through the first summer semester following their initial year.

Responsibilities

Interview, hire, train, and schedule student personnel for Campus Recreation service desks.
Oversee implementation and enforcement of the Student Staff Handbook and expectations.
Maintain personnel files, the student accountability system, and an incentive program for Rec Service Team members.
Supervise student personnel during facility operating hours to support a positive patron experience.
Conduct ongoing training and personnel evaluations for Rec Service Associates.
Develop and facilitate a staff team-building program to encourage staff ownership.
Mentor undergraduate staff and support their development as servant leaders.
Assist in developing and implementing staff training, student development, and mentorship programs.
Oversee daily facility operations and implement and enforce department Building Usage Policies.
Resolve employee and patron problems, complaints, and non-compliance professionally.
Assist with opening, closing, and evening supervision of Campus Recreation facilities throughout the week.
Monitor facilities, patron use, and event compliance to help ensure a safe environment.
Use facility software, resolve transaction errors, and follow university cash-handling procedures.
Document and report injuries, emergencies, incidents involving misconduct or damage, and potential hazards or unsafe conditions.
Oversee preparation and cleanup for special events and other programming.
Assist with managing and maintaining inventory of sales items, equipment, and operational items.
Assist with adding, updating, and maintaining resource documents to improve communication and service desk operations.