Member Services | Front Desk

YMCA of the East Valley•Redlands, CA

21h•Onsite

About The Position

The Member Services I position is a part-time role responsible for providing excellent service to members, guests, and program participants at the YMCA. This role contributes to member retention by building relationships, responding to inquiries, and resolving concerns. The position also involves securing the front door, enforcing YMCA policies, and implementing emergency procedures. Additionally, the role supports the annual YMCA sustaining campaign through volunteer recruitment and performs other assigned duties.

Requirements

Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service, sales or related experience.
Basic knowledge of computers.

Nice To Haves

Bi-lingual a plus

Responsibilities

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Respond to general inquiries about our child care locations, including program details, admission requirements, and tuition fees.
Builds relationships with members; helps members connect with one another and the YMCA.
Secure the front door and grant entry to authorized individuals.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues while upholding confidentiality with sensitive information.
Applies all YMCA policies dealing with member services.
Responsible for knowing, implementing, and enforcing all emergency, safety, and security procedures.
Involvement in the recruitment of volunteers for annual YMCA sustaining campaign
Follows the YMCA personnel policies, practices, salary administration plan, emergency procedures and risk management procedures.
Performs other duties as assigned.