Front Desk Sales / Member Services
About The Position
At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN! We’re looking for a Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you. In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.
Requirements
- Strong sales skills
- Love building relationships
- Helping people find the right solution for their needs
- Motivated by accomplishing goals and supporting business growth
- Enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences
- All team members receive Lifeguard, CPR, First Aid, and AED certification
- Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek
Nice To Haves
- Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll
Responsibilities
- Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
- Achieving daily, weekly, and monthly enrollment goals
- Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
- Delivering exceptional customer service while answering questions and resolving concerns
- Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
- Coordinating birthday parties and in-school special events
- Creating a welcoming, clean, and organized environment for members and guests
- Supporting a positive team culture and contribute to the overall Goldfish experience
Benefits
- Bonus based on performance
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
- Great hourly pay ($19 per hour) + performance-based bonus opportunities
- Paid training and lifeguard certification
- Set weekly schedule
- Free swim lessons for children and siblings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
