Member Services Data Coordinator

South Florida Community Care Network LLC•Sunrise, FL

3d•$18 - $20•Hybrid

About The Position

Performs a wide variety of duties to support the Customer Experience Department including data entry, new member welcome calls, clerical work and filling. Handling of all incoming mail and compiles and completes return mail reports as required. Serves as back up to the call center as required.

Requirements

High School diploma or General Education diploma (GED)
1-2 years of experience.
Knowledge of word processing software, spreadsheet software, internet software.
Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Time management skills.
Ability to work in stressful environments.
Ability to work independently with a focus on decision making.

Responsibilities

Processes all returned mail for the Customer Experience department.
Keeps running log of all returned mail and attempts outreach to members to obtain updated demographic information.
Conducts new member welcome calls for all new MMA enrollees.
Provides clerical support for the department leaders.
Provides back up to call center when needed.
Provides the Grievance and Appeals Coordinator with clerical support when needed.
Performs mails outs for multiple lines of business as needed.
Prints member ID cards as requested.
Exercises initiative, judgement, discretion, and decision-making abilities in order to achieve organizational objectives.
Establishes and maintains effective working relationships with administrative staff, co-workers, and members.
Communicates with other departments and management to resolve problems and expedite work.
Performs other related duties as assigned.
Employees will be required to perform any other job-related duties assigned by their supervisor or management.