Member Services Center Analyst
TEXAS MUNICIPAL RETIREMENT SYSTEM•Austin, TX
•$60,000 - $0•Onsite
About The Position
Member Service Center Analysts report to the Director of City and Member Services and provide exceptional customer support by answering telephone calls that explain retirement benefit options, review member accounts, process routine requests for benefit information, and provide technical support for online Member access. Calls come inbound directly from our over 200,000 Members and retirees.
Requirements
- High school diploma required
- Excellent customer service acumen
- Strong written and verbal communication skills
- Ability to handle high call volume and react effectively and calmly
- Attention to detail
- Problem-solving skills
- Skill in reviewing documentation and properly applying complex laws, regulations, rules and policies
Nice To Haves
- associate or bachelor’s degree preferred
- Two years related experience preferably in a call center, pension, benefit administration or retirement related work
Responsibilities
- Provide exceptional customer support and respond to information requests; answer questions and provide detailed information on benefits, eligibility, taxes or penalties, applications and other related account and benefit information.
- Validate caller identity by interviewing Members and verifying account information.
- Enter, update, and maintain member account data in the member database system.
- Provide written and oral confirmation of benefit payments.
Benefits
- medical, dental and vision insurance provided at no cost for employees
- flexible scheduling
- twelve paid holidays
- modern and centrally located office space
- a generous leave program
- potential for remote work opportunities
- membership in TMRS’ pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
