Member Services Specialist - Contact Center

Total Community Credit Union•Taylor, MI

4d•$20 - $21•Onsite

About The Position

As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include: Answering incoming calls and responding to voicemails with professionalism and efficiency. Assisting members with account inquiries, online banking support, and card services. Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues. Opening and closing accounts and accepting loan applications. Researching and resolving account discrepancies. Providing friendly, accurate service while maintaining confidentiality. Educating members on credit union products, services, and promotions. Following credit union procedures and financial regulations.

Requirements

Strong customer service and communication skills
Friendly, positive, member-focused attitude
Ability to multitask in a fast-paced environment
Comfort with computers and financial systems
High school diploma or equivalent required

Nice To Haves

Previous banking, credit union, or call center experience preferred
CU Answers or credit union software experience is a plus
Associate or bachelor’s degree in business, finance, or related field preferred

Responsibilities

Answering incoming calls and responding to voicemails with professionalism and efficiency
Assisting members with account inquiries, online banking support, and card services
Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
Opening and closing accounts and accepting loan applications
Researching and resolving account discrepancies
Providing friendly, accurate service while maintaining confidentiality
Educating members on credit union products, services, and promotions
Following credit union procedures and financial regulations