Contact Center Specialist
About The Position
Insperity is seeking a Contact Center Specialist to join their team. In this role, you will support and meet the service needs of all clients, their employees, and internal service and sales team members who seek information from the Insperity Contact Center. You will resolve a high volume of issues and inquiries by taking ownership and coordinating with other internal departments or external vendors as necessary to obtain positive resolutions. In addition, you will meet expectations by maintaining knowledge and performing the associated duties required to support MarketPlace and two of the following skill sets: benefits, 401k or web support.
Requirements
- High school diploma or equivalent.
- Customer service experience in a team environment.
Nice To Haves
- 1-3 years’ experience in a contact center environment preferred.
Responsibilities
- Serve as the primary point of contact for worksite employees relative to their personal health-related benefits, web support and/or 401(k).
- Work as a team member to maintain the highest level of customer service quality and productivity.
- Determine client and/or employee needs, respond accordingly and evaluate calls to personalize each interaction.
- Document, forward and follow up on issues that require supplemental support for resolution.
Benefits
- Generous paid time off
- Top-tier medical, dental and vision benefits
- Health & wellness support
- Paid volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
