Member Services Associate

Associa

2h•Onsite

About The Position

CAMS, a community association management company and part of the Associa family, is seeking a self-motivated, enthusiastic, and responsible individual to provide exemplary service and represent one of its communities in Fort Mill, SC. CAMS has been an industry leader for 30 years, known for its knowledgeable, trained, and certified team members dedicated to providing a high standard of service through professionalism, accountability, and commitment to excellence. The Management, Community Support, Accounting, and Maintenance Departments work cooperatively to ensure client success and satisfaction.

Requirements

Ability to communicate effectively both orally and in writing.
Ability to establish and maintain good working relationships with staff, residents, guests, volunteers, and contractors.
Strong conflict resolution skills.
Excellent “people” skills.
Ability to multi-task.
Ability to learn and proficiently utilize community management software and Microsoft Office products.
Must be dependable, solution-oriented, and professional in appearance.
Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others.
Ability to lift and move up to 25lbs.
Graduation from high school and two years’ experience in a customer service position.
Ability to maintain CPR/AED certification.

Nice To Haves

Experience working for a community association or recreation center

Responsibilities

Open or close the amenity center as the shift requires.
Administer membership programs including membership directory forms, guest passes, age qualification forms, lease information from owners renting property, and owner contact information, in accordance with board-approved policies.
Assist with room setup and takedown for scheduled uses.
Periodically walk the facility to identify guests who have not checked in and assist members and guests as needed.
Enforce board-approved rules and regulations for use of the amenity center.
Log in/out and distribute activity equipment and keys, ensuring equipment and keys are returned in good condition.
Register residents for events and activities, collect payment at time of registration, and provide receipts.
Create name tags for all new residents meeting eligibility criteria and enter information in the membership database.
Assist with the maintenance of access control software programs.
Answer phones, greet visitors, and provide information.
Report any accidents, unsafe conditions, or problems to the appropriate staff member.
Assist with room reservations and rentals, ensuring all necessary arrangements for payment, setup, and takedown have been made.
Perform other department-related duties as assigned by the Manager or other team members.
Maintain and update homeowner addresses in Vantaca as necessary.
Track closings of units.
Maintain office equipment inventory, including serial numbers of all equipment.
Alert appropriate team members immediately on any issues of concern.
Maintain electronic files (homeowner, vendor, etc.).
Respond to inquiries from homeowners, residents, vendors, and any other person having business with the community.
Coordinate with Facilities Manager on issues regarding maintenance requests.
Refer inquiries to appropriate resources.
Perform other duties as assigned.