Member Services Associate
About The Position
This position provides Call Center support via multiple channels (i.e., phone, email) to our NDCP Members (Franchisees), Store personnel, and NDCP Drivers for products and services supplied through the NDCP. Schedule: 9 AM – 5:30 PM (4 weekdays – plus Saturday). At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career.
Requirements
- College degree preferred or equivalent experience.
- 3+ years of customer service experience preferred.
- Prefer experience working in a call center.
- Excellent communication, both verbal and written.
- Ability to multitask while remaining organized and disciplined with time management
- Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed
- Presents oneself in a positive, professional manner
- Must be punctual/reliable
- Ability to work well in a team environment
- Quality conscious, detail-oriented, and goal-driven
- Must be able to work flexible hours that can include weekends and holidays
- Strong computer skills
Nice To Haves
- SAP experience preferred
- Working knowledge of Microsoft products (i.e., Word, Excel)
Responsibilities
- Appropriately handles questions related to shipment schedules, credit inquiries/requests, and status of orders, product specifications, product changes, new product introductions, and promotions
- Track all calls via the incident queue and ensure resolution, follow-up, and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined
- Process orders in an efficient and accurate manner
- Provide prompt, professional, and courteous service
- Facilitate, resolve, and suggest alternative solutions when necessary to meet the caller’s expectations
- Remain customer-focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
- Have a thorough knowledge of the products and services offered
- Maintain a strong working knowledge of all NDCP systems and applications to perform daily functions
- Adhere to all department policies and procedures and meet the minimum performance standards for quality and productivity
- Participate in non-call activity, including special projects as needed
Benefits
- Medical, dental & vision insurance
- Flexible Spending Account (FSA) / Health Savings Account (HSA)
- Company paid life, AD&D, short and long-term disability
- 401(k) retirement plan with company match
- Paid Time Off (vacation, sick, discretionary) & paid holidays
- Employee assistance programs
- Discount programs
- Tuition discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
