Member Services Associate

AMB Group, LLC • Atlanta, GA

7d • Onsite

About The Position

The Atlanta Falcons Member Services team assists as the liaison between the Atlanta Falcons and our Season Ticket Member account base. The role focuses on delivering top-notch service through relationship building, value-added efforts, and gameday activities. The program provides associates with the necessary tools, skills, and experiences to build a solid foundation within the sports industry. This is a seasonal, part-time role located at Mercedes-Benz Stadium in downtown Atlanta.

Requirements

• Customer service oriented
• Ability to produce timely results with a sense of urgency
• Use of sound judgment and problem-solving skills
• Uphold a high level of organization and attention to detail
• Be flexible and adaptable to change
• 60+ touchpoints daily
• 30-hour work week, ability to work home games
• Punctuality
• Meet weekly goals set by management
• Maintain a positive demeanor, team spirit, and professionalism at all times
• Attend and contribute to meetings
• Manage inbound line and live chat for both season ticket members and MBS

Nice To Haves

• Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.
• Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
• Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
• Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
• Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.

Responsibilities

• Develop, enhance, and maintain relationships with Season Ticket Members by phone, email, and in-person event experience
• Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals, benefits, retention, ticketing, finance, account management, and gameday activities
• Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information
• Recover past-due PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
• Manage records within Archtics and CRM ticketing systems
• Assist various departments on gamedays to develop further insight and skillsets within AMBSE

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level