Member Services Associate
About The Position
Provide excellent customer service through the following: Exceed the expectations of the members through fast and knowledgeable service; Greet and become familiar with program participants and members by name; Recognize member departures with a friendly salutation (“have a good day” etc.); Review electronic notes in the YMCA software (DAXKO) and respond accordingly; review the Department Communications binder prior to each shift; Handle all questions and concerns in a courteous, professional manner; Develop comprehensive knowledge of all programs and facility; Maintain a neat and professional appearance; Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.); Sell the YMCA’s value as a not-for-profit, family-oriented wellness center not “just a health club” and attend mandatory staff meetings.
Requirements
- Providing outstanding customer service to all members, guests, staff and the community at large.
- Ability to work a minimum of 15 hours per week.
- Ability to take initiative on projects and tasks.
- Ability to work with a diverse group of people.
- Ability to work accurately in a fast-pace environment.
- Strong communication, people, and multi-tasking skills.
- Visual, auditory, and verbal ability to communicate effectively with people and monitor property and activity.
- Ability to perform light physical tasks, including lifting up to 35 pounds.
- Ability to stand for long periods of time.
Nice To Haves
- One-year experience preferred in customer service and/or sales and handling money.
Responsibilities
- Exceed the expectations of the members through fast and knowledgeable service
- Greet and become familiar with program participants and members by name
- Recognize member departures with a friendly salutation
- Review electronic notes in the YMCA software (DAXKO) and respond accordingly
- Review the Department Communications binder prior to each shift
- Handle all questions and concerns in a courteous, professional manner
- Develop comprehensive knowledge of all programs and facility
- Maintain a neat and professional appearance
- Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.)
- Sell the YMCA’s value as a not-for-profit, family-oriented wellness center not “just a health club”
- Attend mandatory staff meetings
Benefits
- Free employee membership
- Discount on select programs
- Opportunity to be a part of a fast-growing department and an inclusive team
- Flexible schedule
- Provided uniforms
- A fun-friendly work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
