Member Services Associate Talent Pool

Extime PS LLC•Lanai City, HI

4d•Remote

About The Position

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Interested in future Member Services Associate opportunities with PS? We invite you to submit your information to our Member Services Associate Talent Pool for consideration as openings become available. Please note that joining this Talent Pool is not an application for a currently open position and does not guarantee future consideration or contact. Your information may be reviewed as future Member Services Associate opportunities become available and align with your background, skills, experience, and career interests. If an opening becomes available that may be a strong match, a member of our Talent Acquisition team may reach out to discuss next steps. About Us... Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. About the Member Services Associate Role The Member Services Team is an integral part of the PS operation. The team serves as a direct point of contact for high profile, high-touch members and their travel arrangers. PS clients are prominent, influential individuals who access PS services because they require an elite level of protection and service. They expect the highest level of hospitality and customer service at every interaction. The Member Services Team is responsible for coordinating with multiple internal and external entities to collect personal and confidential travel-related details in a timely manner to process, confirm and modify reservations delivering a seamless reservation experience.

Requirements

This will be a fully remote role working with our Member Service Team located in various states spanning the West and East Coast. Must have access to a quiet work environment with no background noise or distractions.
2-3 years of experience in a luxury customer service or hospitality-related field required.
Experience working with high-end clients in a luxury hospitality setting required.
Proficiency with Microsoft Office and ability to learn CRM Dynamics platforms.
Minimum education requirement of High School Diploma/GED.
Must be authorized to work in the United States and pass a pre-employment drug screening and background check.

Nice To Haves

Experience in customer service, airline, and/or hospitality industry-related leadership preferred.

Responsibilities

Address incoming reservation correspondence by phone, text message, and email, including approving, updating, and canceling reservations across PS locations.
Provide white-glove support to members and their travel arrangers while supporting membership questions, service inquiries, and reservation details, all with a high level of discretion.
Arrange ground transportation, food, amenities, and other reservation-related requests in collaboration with relevant PS departments at the local terminal level.
Bring excellent written and verbal communication skills, strong attention to detail, and comfort servicing high-net-worth clientele in a fast-paced environment.
Prioritize quickly, switch between tasks with ease, and anticipate potential reservation issues before they arise.