Member Services Associate II

YMCA of Greenville • Greenville, SC

2d • $10 - $14

About The Position

The Member Services Associate II at the YMCA of Greenville delivers service to members, guests, and program participants, responds to their needs, and promotes memberships and programs. The role supports member retention, provides information about facilities and programs, processes registrations and payments, and handles membership concerns. It may also involve serving as Manager on Duty when requested by upper management.

This is an evening-and-weekends position. Availability is required Monday through Friday from 3 p.m. to 9 p.m., Saturday from 7 a.m. to 5 p.m., and Sunday from 1 p.m. to 5 p.m. The position requires completion of Child Abuse Prevention, Bloodborne Pathogen, and CPR/First Aid training within the first 30 days of employment.

Requirements

• One year of customer service or public relations experience.
• One year of supervisory experience.
• Detail-oriented, with strong organizational skills and the ability to multitask.
• Ability to work efficiently and productively in a fast-paced environment.
• Enthusiasm and excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.
• Availability Monday through Friday from 3 p.m. to 9 p.m., Saturday from 7 a.m. to 5 p.m., and Sunday from 1 p.m. to 5 p.m.
• Complete Child Abuse Prevention, Bloodborne Pathogen, and CPR/First Aid training within the first 30 days of employment.

Responsibilities

• Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
• Serve as Manager on Duty when requested by upper management.
• Conduct interviews and/or tours for prospective members, sell memberships and programs, and provide information about facilities and programs.
• Handle and resolve membership concerns and inform a supervisor about unusual situations or unresolved issues.
• Apply YMCA policies related to member services.
• Register members and program participants and receipt payments.
• Use YMCA computers skillfully and proficiently.
• Work without constant direct supervision and remain at the assigned post for extended periods.
• Maintain a positive attitude and contribute to a quality work environment.
• Follow policies and procedures concerning consumer boundaries, high-risk activities, consumer supervision, and mandated reporting.
• Complete required abuse risk management training and follow job-specific abuse risk management responsibilities.
• Ensure consumers are properly signed in and out and that only authorized adults enter the facility.

Benefits

• Instant access to earned wages before payday.
• Free individual YMCA membership, with a 75% discount on upgraded memberships.
• 50% discount on programs, including childcare, sports, personal training, and aquatics.
• 12% retirement contribution once fully vested.
• 403(b) retirement savings plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed