Member Services Administrative Assistant

State of Maryland•Baltimore City, MD

10d•Onsite

About The Position

The Member Services Administrative Assistant is an essential employee that is integral to the efficient operations of the Maryland State Employees Supplemental Retirement Plans (“MSRP”). This position provides administrative support in the agency’s critical business area of Member Services, which is managed by the Director of Member Services. This position’s responsibilities include (but are not limited to) serving as a liaison to State benefit and retirement coordinators; creating webinar announcements and other communications to State benefit and retirement coordinators; preparing and updating the Member Services Policy and Procedure Manual; compiling data, preparing, and maintaining a variety of statistical reports; posting webinar updates and other pertinent information on the MSRP website; serving as MSRP’s official Timekeeper in Workday; preparing, organizing, and distributing PowerPoint webinars and workshop presentations; and serving as a liaison to the Plan Administrator; provides all aspects of primary administrative support for the Director of Member Services.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Nice To Haves

One year experience creating and managing complex databases.
One year experience using Microsoft Office and Google Suite.
One year experience researching and interpreting laws, regulations and policies.

Responsibilities

Provides primary administration and support for the Director of Member Services and Member Services staff.
Create and assist in the creation of educational webinars and seminars.
Prepares, organizes, and distributes PowerPoint webinars and workshop presentations.
Proofread and edit presentations and other documents for proper grammar, structure, and punctuation.
Coordinates the scheduling of guest speakers for webinars and seminars. Ensures that updated bios for all speakers are received in a timely manner.
Creates and manages monthly webinar Google registration forms and reviews webinar survey responses regularly for participant feedback.
Serves as a liaison to State benefit and retirement coordinators, the Plan Administrator (Empower) and the agency liaison.
Maintains an up-to-date database of State benefit coordinators and oversees Education Specialist Field schedule database.
Manages front office staff calendar to ensure proper coverage for office and telephone coverage and the field staff calendar.
Oversee and coordinate the organization of Member Services emails, folders and files.
Creates webinar announcements and other communications to State benefit and retirement coordinators and employees
Maintains a master schedule of the various seminars and workshops.
Post webinar updates and other pertinent information on the MSRP website and LinkedIn.
Attend monthly strategy team meetings (virtually or in house) and additional meetings as often as needed.
Attend all Board Meetings.
Stay up to date on financial topics through researching articles, viewing webinars, and sharing information at team meetings (Kiplinger, Plan Sponsor, The Balance, etc.).
Conduct research on various current and/or relevant topics that will potentially be incorporated into MSRP educational webinars and seminars.
Prepares, updates, and maintains the Member Services Policy and Procedure Manual.
Compiles data, prepares, and maintains a variety of statistical reports.
Serves as MSRP’s official Timekeeper in Workday.
Provides primary coverage of main local and toll-free agency telephone calls, takes routed calls, accepts messages, or redirects calls to appropriate staff. Retrieves, opens, and distributes incoming mail.
Fulfills requests for printed material and supplies of informational packages and performance reports.
Works on various special projects, as assigned.