Teller/Customer Service - West Pines Branch

SCCU Career • Pembroke Pines, FL

3d • Onsite

About The Position

Space Coast Credit Union is seeking a Member Service Specialist (Teller/Customer Service) for its West Pines Branch. The role delivers member service by assisting with deposits, loans, and new account processing; assessing member needs; recommending SCCU products and services; and efficiently resolving issues. The position is full-time during branch operating hours, with Saturday shifts on a rotation. The posting describes opportunities for on-the-job training and internal career growth, including eligibility for promotion after 12 months.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service and/or cash handling experience is preferred.

Nice To Haves

• At least 6 months of customer service and/or cash handling experience.

Responsibilities

• Meet established sales and service goals by consistently demonstrating effective sales and service skills.
• Consult with members about SCCU products and services and recommend additional offerings that meet their needs.
• Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, and helping maintain lobby efficiency and minimize wait times.
• Perform transactions including deposits, withdrawals, payments, and sales of monetary instruments.
• Accurately balance cash, monetary instruments, and daily work.
• Service existing deposit and loan accounts and assist members with transactions and account maintenance.
• Use the computer terminal, online system, commands, and general ledger fee and transaction codes to produce accurate work.

Benefits

• Medical, dental, and vision insurance.
• Employee Assistance Program.
• 401(k) match of 5%.
• HSA match.
• Employer-paid short- and long-term disability insurance and life insurance.
• Tuition reimbursement after one year of service.
• 20 or more days of paid time off, birthday PTO, and 11 federal holidays.
• Discounted rates on loans and credit cards, and no-fee SCCU accounts.
• Eligibility for one SCCU annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED