PT Member Service Specialist-South Hill

ICCU•Spokane, WA

6d•Onsite

About The Position

ICCU is seeking a Member Service Specialist (MSS) to join their team at the South Hill branch. As the first point of contact for members, the MSS will be responsible for ensuring member satisfaction through courteous, accurate, and efficient service. This role involves providing information about Credit Union services, referring members to beneficial products, performing transactions using various systems, and resolving member concerns. The position also requires demonstrating ICCU's core values and maintaining confidentiality. This is a part-time position with a specific shift schedule: Monday and Friday from 9:15 am to 6:15 pm, and every Saturday from 8:45 am to 3:15 pm. ICCU's mission is to help members achieve financial success, and they foster a positive and supportive work environment, having been recognized as a Best Place to Work in Idaho.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to use a calculator and handle cash efficiently and accurately.
The ability to learn a variety of channels and systems.
The ability to maintain confidentiality of Credit Union records.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.

Responsibilities

Ensuring member satisfaction through courteous, accurate, and efficient service.
Providing general information to members about Credit Union Services.
Referring members to products and services that will assist them in achieving financial success.
Learning a variety of channels and systems to perform member transactions.
Utilizing resources to resolve member concerns on the first contact.
Informing your manager of member needs regarding our products and services.
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.