PT Member Service Specialist -Rathdrum

ICCU•Rathdrum, ID

10d•Onsite

About The Position

ICCU is seeking a Member Service Specialist (MSS) to join their team. As an MSS, you will be the first point of contact for members seeking assistance at one of their branches. This role is ideal for individuals who enjoy helping others, solving problems, and maintaining a positive attitude. The mission of ICCU is to help members achieve financial success, and the MSS plays a crucial role in this by providing excellent service and referring members to beneficial products and services.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to use a calculator and handle cash efficiently and accurately.
The ability to learn a variety of channels and systems.
The ability to maintain confidentiality of Credit Union records.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.

Responsibilities

Ensuring member satisfaction through courteous, accurate, and efficient service.
Providing general information to members about Credit Union Services.
Referring members to products and services that will assist them in achieving financial success.
Learning a variety of channels and systems to perform member transactions.
Utilizing resources to resolve member concerns on the first contact.
Informing your manager of member needs regarding our products and services.
Demonstrating core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in behavior at work.