Member Service Specialist

Towne Family of Companies • Chesapeake, VA

3d

About The Position

TowneBank’s culture is centered on providing exquisite service to members while supporting shareholders, bankers, and the social, cultural, and economic well-being of the community. The Member Service Specialist serves members in person and by phone, supports account opening and maintenance, identifies members’ needs and connects them with appropriate bank products, and promotes TowneBank and its related products. The role also involves accurate recordkeeping, transaction preparation, adherence to security guidelines and applicable anti-money-laundering regulations, and other branch duties as assigned.

Requirements

• At least 1 year of banking experience with a single employer, working on the sales and service platform in a branch environment and providing in-person member service.
• Ability to learn and retain new product information and promote product benefits to members.
• Strong work ethic and high motivation to deliver financial services and solutions with the highest ethical standards.
• Ability to interact professionally with members by phone, in person, and through written and email correspondence.
• Experience resolving member issues positively and professionally through active listening and service.
• Ability to multitask daily and learn new processes effectively.

Nice To Haves

• An associate or bachelor’s degree, or equivalent work experience in a large commercial bank branch.

Responsibilities

• Open new accounts and perform maintenance on existing accounts.
• Interview members to obtain information and match their needs to bank products.
• Gather data accurately, complete written documentation, and enter information into the bank’s computer system.
• Complete appropriate transaction tickets and take them to the teller line for processing.
• Promote TowneBank and its related bank products.
• Provide exquisite member service in person and by phone.
• Follow the bank’s security guidelines on a daily basis.
• Perform other assigned duties, such as ordering supplies, reconciling accounts, and assisting with audits.
• Obey applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed