Member Service Specialist

Farm Credit Illinois • Marion, IL

9d • $48,000 - $65,000 • Onsite

About The Position

The Member Service Specialist serves in the Field Operations Department and reports directly to a Regional Manager located in one of the regional offices. This role is the “Office Champion,” handling front-office duties and serving as the primary prospect- and member-facing contact at the branch. The specialist interfaces regularly with members to address inquiries, resolve issues, maintain accounts, and assist with credit and administrative tasks. The role also supports regional office operations by managing day-to-day administrative duties and coordinating internal and external member-related events.

Requirements

• High school diploma and 3 years of related work experience, or equivalent education, experience, and skillset sufficient to perform the essential functions of the role.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to communicate clearly and effectively with members, prospects, and coworkers.
• General knowledge of accounting principles and credit processing procedures.
• Ability to build positive working relationships and deliver excellent service.
• Comfort using technology and systems to improve efficiency and accuracy.

Responsibilities

• Serve as the day-to-day point of contact for members and prospects by responding to inquiries, assisting walk-ins and phone calls, and directing requests to appropriate staff.
• Support prospecting and relationship management by maintaining accurate member and prospect data, generating mailing lists, and identifying opportunities to cross-sell products and services.
• Monitor loan portfolio activity by tracking delinquency, UCC filings, paid loans, real estate taxes, and other reporting to support ongoing loan performance.
• Maintain loan accounts by processing receipts and disbursements, monitoring reports, coordinating electronic funds transfers, and ensuring transaction accuracy.
• Support regional office operations by coordinating meetings and events, managing office administration tasks, tracking budgets and invoices, and maintaining office resources.
• Assist with member and community events by supporting marketing initiatives, coordinating outreach and notifications, and maintaining promotional materials.
• Participate in training, projects, and committee work while protecting the confidentiality, security, and integrity of Association systems and data.

Benefits

• Competitive compensation package with an annualized base salary range of $48,000 to $65,000, commensurate with experience, plus a bonus based on team and individual performance.
• 401(k) with a 3% employer contribution and 6% employer match.
• Vacation days and sick days.
• 13 paid holidays.
• Parental leave.
• Volunteer leave.
• Medical, dental, vision, and life insurance.
• Professional development and career growth opportunities.
• Positive, collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED