Fresno State Branch - Member Service Specialist IV (Full-Time)

Golden 1 Credit Union•Fresno, CA

16h

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative committed to empowering members and uplifting communities. The Member Service Specialist IV provides member service and financial guidance at the Fresno State Branch, processes and audits transactions, opens accounts, supports consumer lending, and helps maintain branch operations. The role may take the lead on opening and closing or run the branch when the Associate Branch Manager or Branch Manager is absent. It also assists branch management with coaching staff and ensuring compliance with credit union policies and applicable laws and regulations. The position is non-exempt and pays $25.00 per hour.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

2+ years in a leadership role at another financial institution preferred.
1.5+ years in a Member Service Specialist III role preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions, identify relevant Golden 1 products or services, and document opportunities and consultations in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
Assist with operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Take the lead on branch opening and closing responsibilities, or run the branch, when the Associate Branch Manager or Branch Manager is absent, as required.
Activate the alarm.
Assist branch management in coaching branch staff to meet or exceed member service objectives.
Verify signature cards in ECM (Enterprise Content Management) and approve signature cards.
Approve check acceptance within assigned limits and provide approvals within limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
Perform other branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching as needed to help prevent future errors.
Notarize member documents, including certifications of trust.
Process and approve medallion stamp requests.
Maintain an understanding of applicable state and federal credit union compliance requirements, including bank secrecy and anti-money-laundering laws.