Arden Town Branch - Member Service Specialist IV (Full-Time)
About The Position
Golden 1 Credit Union is seeking a Member Service Specialist IV for its Arden Town Branch. This member-facing role processes and audits financial transactions, maintains a cash drawer, and provides members with credit union services and financial guidance. The specialist assesses members’ needs, identifies relevant products and services, documents interactions and referrals in EnAct, and supports member enrollment in online and mobile channels. The role also includes opening deposit and specialty accounts, processing consumer loan applications, approving transactions within assigned limits, and handling branch operations and compliance responsibilities. The position may involve leading opening and closing duties or running the branch when branch management is absent.
Requirements
- High school diploma or GED required.
Nice To Haves
- At least 2 years in a leadership role at another financial institution preferred.
- At least 1.5 years in a Member Service Specialist III role preferred.
Responsibilities
- Process and audit deposits, withdrawals, transfers, payments, general ledger entries, and other financial transactions while maintaining a cash drawer.
- Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
- Assess members’ needs during transactions and identify relevant Golden 1 products or services; document opportunities and consultations in EnAct.
- Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
- Assist with proper operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
- May lead branch opening and closing responsibilities or run the branch in the absence of the Associate Branch Manager and/or Branch Manager; activate the alarm.
- Assist branch management in coaching staff to meet or exceed member service objectives.
- Verify and approve signature cards in ECM (Enterprise Content Management).
- Approve check acceptance within assigned limits and provide other approvals based on limits assigned by the Branch Manager.
- Maintain confidentiality of member and credit union information and current knowledge of Golden 1 products, services, policies, and teller procedures.
- Perform additional branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
- Open deposit and specialty accounts, including Roth IRAs, and identify members’ financial service needs.
- Enroll members in Golden 1 channels, including online and mobile services.
- Refer members’ home lending and investment needs to appropriate business partners through EnAct.
- Process consumer loan applications and complete loan fulfillment when appropriate.
- Audit loan reports and provide coaching as needed to help prevent future errors.
- Notarize member documents, such as certifications of trust.
- Process and approve medallion stamp requests.
- Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering laws.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Comprehensive compensation package.
- Well-being and work-life balance programs.
- Career development and growth, including professional development, ongoing training, and internal promotion opportunities.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
