Elk Grove Branch - Member Service Specialist IV (Full-Time)

Golden 1 Talent Acquisition Team•Elk Grove, CA

18h•$26 - $26

About The Position

Golden 1 Credit Union is hiring a full-time Member Service Specialist IV for its Elk Grove Branch. The role provides member service and financial guidance while processing and auditing transactions, maintaining a cash drawer, supporting branch operations, and helping members identify financial solutions. The position is non-exempt, reports to the Branch Manager, and pays $25.50 per hour.

Requirements

High school diploma or General Education Degree (GED).
Maintain confidentiality of member and credit union information.
Maintain knowledge of applicable state and federal credit union compliance requirements, including bank secrecy and anti-money-laundering laws.

Nice To Haves

2 or more years in a leadership role at another financial institution.
1.5 or more years in a Member Service Specialist III role.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions and identify relevant Golden 1 products or services, documenting opportunities and member needs in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with the proper operation of ATMs and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities, or run the branch, when the Associate Branch Manager or Branch Manager is absent, as required.
Activate the alarm.
Assist branch management in coaching staff to meet or exceed member service objectives.
Verify and approve signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits and provide other approvals within limits authorized by the Branch Manager.
Protect the confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller policies and procedures.
Perform additional branch-operational duties as needed, including TCR, SBO, and safe deposit box responsibilities.
Open deposit and specialty accounts, including Roth IRAs, and identify members’ financial service needs.
Engage members in consultative dialogue to identify current and future financial needs and document those needs in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching as needed to help prevent future errors.
Notarize member documents, including certification of trust documents.
Process and approve medallion stamp requests.
Maintain an understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money-laundering requirements.