I-5 Florin Branch - Member Service Specialist IV (Full-Time)

Golden 1 Credit Union•Sacramento, CA

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The credit union seeks to empower members and uplift communities while creating a more equitable and financially inclusive California. It offers employees internal promotion opportunities, professional development, and ongoing training. In this branch role, the Member Service Specialist IV provides financial services and guidance to members, supports branch operations, and helps staff meet member service objectives. The position is non-exempt and reports to the Branch Manager.

Requirements

High school diploma or General Education Degree (GED) required.

Nice To Haves

At least 2 years in a leadership role at another financial institution preferred.
At least 1.5 years in a Member Service Specialist III role preferred.

Responsibilities

Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries, while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs while processing transactions, identify relevant Golden 1 products or services, and document opportunities in the EnAct system.
Identify and report suspected fraudulent activity to management and the Financial Investigations department according to procedures.
Assist with the operation of ATM and Teller Cash Dispenser units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities, or run the branch, when the Associate Branch Manager or Branch Manager is absent, as required.
Activate the alarm.
Assist branch management in coaching staff to meet or exceed member service objectives.
Verify and approve signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits and provide other approvals within limits assigned by the Branch Manager.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products and services and teller-function policies and procedures.
Perform additional branch operational duties as needed, including TCR, SBO, and safe deposit box responsibilities.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Engage members in consultative dialogue to identify current and future financial needs and document the dialogue in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct referrals.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching as needed to help prevent future errors.
Notarize member documents, including certifications of trust.
Process and approve medallion stamp requests.
Maintain an understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws applicable to the position.