Member Service Representative (Part Time 30 hrs/wk M-F)

Towne Family of Companies•Norfolk, VA

6d•Onsite

About The Position

TowneBank has a culture that has a commitment to exquisite service for its members, leading to a reasonable rate of return for shareholders, a bright future for dedicated bankers, and a leadership role in promoting the social, cultural, and economic well-being of the community. The bank embraces a hometown banking philosophy where family members, directors, and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Requirements

One year cash handling and customer service experience with a single employer and/or six months bank teller experience
Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications.
Experience using Bank software programs a plus.
Flexibility to learn and grow as new systems or processes emerge
Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to provide excellent member service in person, on the phone, and by email
Ability to work as an integral and reliable team player
Dependability, punctuality and is able to keep unplanned absences to a minimum

Responsibilities

Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
Following the Bank’s security guidelines on a daily basis
Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeping cash drawer in balance on a daily basis
Promoting TowneBank and its products and services
Providing exquisite service to members in person, on the phone or by email
Displaying a professional appearance and behavior
Handling other branch duties as assigned
Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)