Member Service Representative (Part Time 30 hrs/wk M-F)
About The Position
TowneBank has a culture that has a commitment to exquisite service for its members, embracing a hometown banking philosophy where family members, directors, and employees are active volunteers. As a Member Service Representative, you will handle monetary transactions, follow security guidelines, stay updated on policies and federal laws, review member accounts, maintain a balanced cash drawer, promote TowneBank's products and services, provide excellent service, display professionalism, and handle other assigned branch duties while obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Requirements
- One year cash handling and customer service experience with a single employer and/or six months bank teller experience
- Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications
- Flexibility to learn and grow as new systems or processes emerge
- Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
- Ability to accurately process monetary transactions in a timely fashion
- Proven ability to provide excellent member service in person, on the phone, and by email
- Ability to work as an integral and reliable team player
- Dependability, punctuality and is able to keep unplanned absences to a minimum
Nice To Haves
- Experience using Bank software programs a plus.
Responsibilities
- Handling monetary transactions for members and entering them in the Bank’s software programs and providing receipts
- Following the Bank’s security guidelines on a daily basis
- Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
- Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
- Accurately keeping cash drawer in balance on a daily basis
- Promoting TowneBank and its products and services
- Providing exquisite service to members in person, on the phone or by email
- Displaying a professional appearance and behavior
- Handling other branch duties as assigned
- Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
