Contact Center - Member Service Representative
About The Position
Kohler Credit Union is hiring a Full-Time Member Service Representative to join their Contact Center team. This entry-level customer service opportunity is perfect for individuals looking to build a rewarding career in banking, financial services, member support, and customer care. With a starting wage of $17.45-$19.50 per hour, this customer service position requires no previous banking or credit union experience. The credit union provides the training, support, and career development opportunities needed to help you succeed while making a meaningful difference in our members' financial lives. Training will take place in Sheboygan, WI, with the opportunity to transition to their Rapids Road - Manitowoc Branch upon successful completion of the training program.
Requirements
- High school diploma or equivalent
- Ability to follow compliance, security, and regulatory requirements
- Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- Previous customer service, contact center, retail, hospitality, or sales experience preferred
- Strong verbal and written communication skills
- Ability to multitask and navigate multiple systems simultaneously
- Excellent problem-solving and customer relationship skills
- Strong attention to detail and commitment to accuracy
Responsibilities
- Deliver exceptional customer service through phone, chat, email, and secure messaging
- Assist members with account inquiries and account maintenance requests
- Resolve member concerns and provide timely solutions
- Support debit card services, account updates, and mobile deposit verification
- Educate members on products, services, and digital banking solutions
- Identify opportunities to recommend financial products that meet member needs
- Maintain accuracy while following banking regulations and compliance requirements
- Collaborate with team members to achieve service and member satisfaction goals
- Participate in ongoing training and professional development opportunities
- Create positive member experiences that strengthen long-term relationships
Benefits
- Training
- Support
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
