Contact Center - Member Service Representative
About The Position
Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level customer service opportunity is perfect for individuals looking to build a rewarding career in banking, financial services, member support, and customer care. With a starting wage of $17.45-$19.50 per hour, this customer service position requires no previous banking or credit union experience. We provide the training, support, and career development opportunities needed to help you succeed while making a meaningful difference in our members' financial lives. Training will take place in Sheboygan, WI, with the opportunity to transition to our Rapids Road - Manitowoc Branch upon successful completion of the training program.
Requirements
- High school diploma or equivalent
- Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- Previous customer service, contact center, retail, hospitality, or sales experience preferred
- Strong verbal and written communication skills
- Ability to multitask and navigate multiple systems simultaneously
- Excellent problem-solving and customer relationship skills
- Strong attention to detail and commitment to accuracy
- Ability to follow compliance, security, and regulatory requirements
Responsibilities
- Deliver exceptional customer service through phone, chat, email, and secure messaging
- Assist members with account inquiries and account maintenance requests
- Resolve member concerns and provide timely solutions
- Support debit card services, account updates, and mobile deposit verification
- Educate members on products, services, and digital banking solutions
- Identify opportunities to recommend financial products that meet member needs
- Maintain accuracy while following banking regulations and compliance requirements
- Collaborate with team members to achieve service and member satisfaction goals
- Participate in ongoing training and professional development opportunities
- Create positive member experiences that strengthen long-term relationships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
