Member Service Representative (Full-Time) - Glen Burnie

Navy Federal•Glen Burnie, MD

3d•Onsite

About The Position

Provide members and prospective members with the full range of Navy Federal Credit Union products and services, including depository accounts, lending products, and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and independence in the role. This position is eligible for the TalentQuest employee referral program. Applicants referred by an employee should apply using the system-generated link sent to them. The position is based at 6651 Ritchie Hwy Ste 21, Glen Burnie, Maryland 21061. Depending on business needs, it may require working at or permanently transferring to neighboring branches within a reasonable commuting distance. Hours are available Monday through Saturday, based on business needs.

Requirements

Experience building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem-solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high-production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Effective skill exercising sound judgment and making informed decisions.
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
Effective verbal and written communication skills to engage with members and colleagues.

Nice To Haves

Working knowledge of deposit and loan products, services, and operational procedures.
Experience in customer service, preferably in banking or a financial institution.

Responsibilities

Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-service products and enhance member relationships through education.
Understand and comply with relevant federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Handle cash and other negotiable instruments properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.