Full-Time Teller in Glen Burnie, MD

M&T Bank•Glen Burnie, MD

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently, provides exceptional service to branch customers, and resolves routine customer problems in a timely manner. The jobholder interacts with appropriate areas within the Bank to resolve branch-related operational issues and stays current on operational changes, applying sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. It also requires promoting an environment that supports belonging and reflects the M&T Bank brand, while adhering to applicable compliance, operational-risk, and internal-control standards.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual skills based on branch needs.

Responsibilities

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership to address them.
Accurately balance and process customer transactions in accordance with Bank Policy.
Take ownership of escalated account-services issues through resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch-related operational activities as appropriate, such as cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Adhere to applicable compliance and operational-risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.