Member Service Representative - Part Time

Campus Federal Credit Union • Baton Rouge, LA

2d

About The Position

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're looking for a customer-focused Part-Time Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service. In this role, you'll assist members with a variety of account and service-related needs through phone, email, video chat, secure messaging, and other digital channels. The ideal candidate is a strong communicator who enjoys problem-solving, building relationships, and identifying opportunities to enhance the member experience.

Requirements

• High school diploma or GED required.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to identify member needs and recommend appropriate products and services.
• Strong attention to detail and commitment to accuracy.
• Comfortable using multiple systems and technology platforms in a fast-paced environment.

Responsibilities

• Provide exceptional service to members through phone, email, web, video chat, secure messaging, and other communication channels.
• Assist members with account inquiries, product servicing requests, and general banking needs.
• Process a variety of member service requests, including financial transactions, debit and credit card assistance, stop payments, ACH transactions, check orders, and fraud-related concerns.
• Educate members on Credit Union products, services, and digital banking solutions.
• Identify member needs and recommend products and services that support their financial well-being.
• Assist members with accessing and utilizing digital banking tools and services.
• Process outgoing wire requests accurately and efficiently.
• Maintain accurate member records, including contact information updates and account maintenance activities.
• Recognize and escalate potential fraud, account abuse, elder abuse concerns, and other situations requiring additional review.
• Ensure compliance with all Credit Union policies, procedures, and regulatory requirements.
• Build positive member relationships through timely, professional, and solution-oriented service.

Benefits

• 100% employer-paid health insurance for employees
• 100% employer-paid dental insurance for employees
• 100% employer-paid long-term disability insurance for employees
• Optional dependent coverage
• Generous paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED