MSR AS (JAX) - 06/01

TEKsystems • Jacksonville, FL

2d • Hybrid

About The Position

TEKsystems is currently hiring full time remote Member Service Representatives to start with a Fortune 100 Financial Institution! This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements

• Call center or customer service experience
• Able to navigate multiple systems
• High school diploma required
• Must be cable or fiber optic internet
• Direct access to plug into router
• Must have distraction free work environment

Responsibilities

• Answer 80-100 inbound calls a day
• Ensure account and member security by identifying red flags and safeguarding member assets and account information

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees