MSR AS (JAX) - 05/26

TEKsystems • Jacksonville, FL

3d • $20 - $20 • Hybrid

About The Position

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements

• Call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high volume retail environment.
• Experience taking a high volume of inbound calls
• Must be willing to work 2nd shift (a start time between 10am - 2pm)
• Must be willing to work every Saturday or Sunday
• Will be required to pass assessments

Nice To Haves

• Banking related experience (preferred)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed