MSR Fraud (ATL) - 06/01

TEKsystems•Brookhaven, GA

1d•Hybrid

About The Position

To respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. The role involves providing information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. The Member Service Representative will perform transactions or related functions for various accounts including Savings, checking, consumer loans, credit cards, and IRAs. Additionally, the representative will advise members of other products and services that may fit their needs and handle a call volume of 80-100+ calls daily.

Requirements

High School Diploma/ GED required
2-3+ years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-paced, high-volume call center environment
Willingness to help others and ability to navigate difficult conversations
Professional written and verbal communication skills
Strong computer knowledge and data entry/typing skills

Responsibilities

Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation
Provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs, and/or other accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Handle a call volume of 80-100+ calls daily