Member Service Representative

First Commerce Credit Union • Tallahassee, FL

4d

About The Position

First Commerce Credit Union is hiring a Member Service Representative to build relationships with members and provide guidance, support, and financial solutions. The role covers a range of financial services, including opening accounts, recommending products, assisting with digital banking, and performing teller transactions. The representative helps members navigate financial goals and responds to inquiries with care and efficiency while delivering remarkable service.

Requirements

• High school diploma or equivalent.
• At least 18 months of teller experience at a bank or credit union, or 12 months of teller experience plus 6 months of customer service experience.
• Positive, can-do attitude and passion for helping others.
• Strong communication, time management, and organizational skills.
• Professionalism and commitment to excellence.
• Comfort with office technology and financial systems.

Responsibilities

• Open deposit accounts and recommend products suited to member needs.
• Perform teller duties, including processing deposits and withdrawals and balancing.
• Assist with account maintenance, debit card services, wire transfers, and related services.
• Support members with online banking, safe deposit access, and financial tools.
• Notarize documents, provide loan payoff quotes, and assist with direct deposits.
• Drive sales through service excellence and meet referral goals.
• Respond to member inquiries and help members navigate their financial goals.

Benefits

• Competitive hourly pay
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union
• $500 referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED