Member Service Representative

Communication Federal Credit Union • Yukon, OK

6d

About The Position

Communication Federal Credit Union seeks a Member Service Representative to provide prompt, efficient, and courteous service to members and process accurate teller transactions. The role is a front-line contact for most member dealings and includes building member relationships, understanding members’ financial needs, and cross-selling credit union products and services in alignment with those needs and the credit union’s strategic goals. The representative works toward individual and branch goals for member experience, transaction accuracy, and product cross-sells.

The schedule rotates Monday through Friday, with availability required for shifts starting as early as 7:45 a.m. and ending as late as 6:15 p.m., and every other Saturday from 9 a.m. to noon. The role requires a high school diploma or GED and at least one year of experience in a financial institution or a retail customer sales or service environment. Prior cash-handling experience is preferred.

Requirements

• High school diploma or GED.
• At least one year of experience in a financial institution or retail customer sales or service environment.
• Excellent interpersonal and communication skills; ability to collaborate as a teammate.
• Strong listening skills and a desire to help people.
• Ability to accurately process transactions and requests.
• Ability to handle multiple tasks in a fast-paced, service-oriented environment.
• Initiative and willingness to embrace new opportunities and accomplish tasks.
• Availability for rotating Monday–Friday shifts, including shifts starting at 7:45 a.m. and ending at 6:15 p.m., and every other Saturday from 9 a.m. to noon.

Nice To Haves

• Prior cash-handling experience.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as a primary contact for credit union members and build member relationships.
• Understand and cross-sell credit union products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Benefits

• 200% 401(k) match up to 5%.
• 11 paid holidays.
• Medical plans starting at $5 per pay period for employee-only coverage.
• Dental insurance.
• Vision insurance.
• Short-term disability plans.
• Hospital and accident indemnity plans.
• Employer-paid basic life and AD&D insurance.
• Employer-paid long-term disability.
• Medical and dependent-care flexible spending accounts.
• Tuition and educational assistance.
• Additional employee perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED