Member Service Representative (Full-Time) - MCRD Parris Island

Navy Federal Credit Union•Port Royal, SC

5d•$22 - $26•Onsite

About The Position

The Member Service Representative provides members and prospective members with Navy Federal Credit Union products and services, including depository accounts, lending products, and credit and debit cards. Under supervision, the role performs moderately complex platform banking functions while developing confidence and independence. The representative supports senior staff in recruit membership presentations and develops presentation proficiency. They may present information about specific products or services to small groups, or to larger groups with senior-staff guidance. The role also supports external financial outreach and local educational events, assists members with account opening and routine transactions, provides basic product guidance, and helps resolve membership-opening issues. The position is based at MCRD Parris Island, South Carolina. Based on business needs, it may require work at or permanent transfer to neighboring branches within a reasonable commuting distance. Hours are available Monday through Saturday and depend on business needs.

Requirements

Experience building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem-solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high-production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Sound judgment and the ability to make informed decisions.
Ability to embrace and support change initiatives in a dynamic, continuously evolving environment.
Effective verbal and written communication skills for engaging with members and colleagues.

Nice To Haves

Working knowledge of deposit and loan products, services, and operational procedures.
Customer service experience, preferably in banking or a financial institution.
Experience with public speaking in a professional and/or corporate setting.
Experience with training or adult education.

Responsibilities

Support senior staff in delivering presentations to recruits during recruit training and in-processing.
Support external financial outreach by participating in local events and educational presentations.
Identify and coordinate resolution of issues that arise during membership opening.
Open accounts, establish direct deposit, open certificates, and process credit card applications as requested.
Perform platform banking transactions.
Provide basic counseling on available products and services to meet member needs.
Identify opportunities to cross-service products and strengthen member relationships through education.
Understand and comply with applicable federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Handle cash and other negotiable instruments properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.