Contact Center - Member Service Representative

Kohler Credit Union•Sheboygan, WI

14h•Hybrid

About The Position

Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join their team. This role is ideal for someone looking to begin or grow their career in banking, financial services, and customer support, with no previous financial institution experience required. Training for this position takes place on-site at their Corporate Center in Sheboygan, Wisconsin, and attendance on-site is required throughout the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement. As a Member Service Representative, you'll be a key point of contact for members, providing friendly, knowledgeable, and solutions-focused service. You'll listen to their needs, answer questions, resolve account issues, and help them find products and services that support their financial goals. You'll assist members through phone, chat, email, and secure messaging while maintaining a high level of professionalism, empathy, and accuracy. Responsibilities may include debit card requests, digital banking support, mobile deposit verification, account maintenance, and researching and resolving member questions. This role is ideal for someone who enjoys helping others, solving problems, and building relationships. You'll receive ongoing training, coaching, and development opportunities to grow your financial knowledge, service skills, and career.

Requirements

High School Diploma or equivalent required
Strong verbal and written communication skills
Ability to provide professional, friendly, and solutions-focused customer service
Genuine interest in helping others and creating positive member experiences
Strong attention to detail and ability to handle confidential information
Ability to listen, understand member needs, and effectively resolve questions or concerns
Ability to follow established procedures, policies, and regulatory requirements
Ability to work effectively in a fast-paced, team-oriented environment
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.