Contact Center - Member Service Representative
About The Position
Kohler Credit Union is seeking a Full-Time Contact Center Member Service Representative to join their team. This role offers a starting pay of $19.15-$21.40 per hour and is suitable for individuals looking to start or advance their careers in banking, financial services, and customer support, with no prior financial institution experience necessary. Initial training is conducted on-site in Sheboygan, Wisconsin, and requires full-time attendance. After successful training and meeting performance expectations, employees may be eligible for a remote work arrangement. As a Member Service Representative, you will be a primary contact for members, delivering friendly, knowledgeable, and solutions-oriented service. Your duties will include addressing member needs, answering inquiries, resolving account issues, and guiding them toward products and services that align with their financial objectives. You will support members via phone, chat, email, and secure messaging, maintaining a high standard of professionalism, empathy, and accuracy. Specific tasks may involve processing debit card requests, providing digital banking support, verifying mobile deposits, performing account maintenance, and investigating and resolving member concerns. This position is ideal for individuals who are passionate about assisting others, adept at problem-solving, and enjoy building relationships. The role includes continuous training, coaching, and development opportunities to enhance financial knowledge, service skills, and career progression.
Requirements
- High School Diploma or equivalent required
- Strong verbal and written communication skills
- Ability to provide professional, friendly, and solutions-focused customer service
- Genuine interest in helping others and creating positive member experiences
- Strong attention to detail and ability to handle confidential information
- Ability to listen, understand member needs, and effectively resolve questions or concerns
- Ability to follow established procedures, policies, and regulatory requirements
- Ability to work effectively in a fast-paced, team-oriented environment
- Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- No previous financial institution experience is required.
Responsibilities
- Assist members through phone, chat, email, and secure messaging.
- Maintain a high level of professionalism, empathy, and accuracy.
- Process debit card requests.
- Provide digital banking support.
- Verify mobile deposits.
- Perform account maintenance.
- Research and resolve member questions and concerns.
Benefits
- medical, dental, and vision insurance
- 401(k) contributions
- paid time off
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
