Contact Center Service Representative

South Carolina Federal Credit Union • North Charleston, SC

10d • Hybrid

About The Position

South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals. This is a remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC. This position is predominately remote; however, you may be required to come onsite as needed. As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

Requirements

• High school diploma (or equivalent)
• At least one year of customer service experience in a call center or banking environment
• A positive attitude
• Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

Benefits

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED