About The Position

The Member Service Representative will be responsible for providing excellent customer service, sales support, and maintaining basic computer knowledge. This role requires strong organizational, communication, and problem-solving abilities, with the capacity to connect with diverse community groups. Additionally, the representative must complete required certifications and trainings within specified timeframes.

Requirements

  • 1-3 years of previous work experience in customer service, sales, or related experience.
  • Basic knowledge of computers.
  • Excellent organizational, communication, and problem-solving abilities.
  • Ability to relate to diverse groups in the community.
  • CPR, AED, and First Aid certifications (completed within 30 days of hire).
  • New Employee Orientation, Sexual Harassment, ALICE (Active Shooter), and Blood-borne Pathogens trainings (completed within 90 days of hire).

Nice To Haves

  • Babysitting Certification is preferred for the Childwatch Babysitter role.

Responsibilities

  • Provide customer service and sales support.
  • Maintain basic knowledge of computers.
  • Utilize organizational, communication, and problem-solving abilities.
  • Relate to diverse groups in the community.
  • Complete CPR, AED, and First Aid certifications within 30 days of hire.
  • Complete New Employee Orientation, Sexual Harassment, ALICE (Active Shooter), and Blood-borne Pathogens trainings within 90 days of hire.

Benefits

  • Early Wage Access (EWA) program
  • Employee YMCA Membership
  • Y Retirement
  • Paid Sick Leave
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