30 hours/week Member Service Representative - Neenah

Prospera Credit Union • Neenah, WI

11h • Onsite

About The Position

Join Prospera Credit Union as a Member Service Representative (MSR) and be a key part of our mission to provide personal, tailored financial guidance. As the face of the organization and the first point of contact for members, MSRs deliver superior service and create an awesome experience by offering a full range of products and services through meaningful conversations. This is a part-time opportunity, 30 hours per week, at our Neenah Location.

Requirements

• High School Diploma or GED required
• A passion for helping people and being part of an awesome team
• Excellent verbal communication skills
• Strong attention to detail
• Customer Service experience
• Ability to hear, assimilate and solve problems quickly, using a member service approach

Nice To Haves

• Bilingual skills (additional compensation offered)

Responsibilities

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members.
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs.
• Providing information and education about various products and services.
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

Benefits

• Generous PTO
• Affordable Healthcare (Prospera covers 91% of medical premiums)
• High 401(k) Matching (Dollar-for-dollar matching up to 5% of contributions)
• Complete Disability Coverage (Fully paid short and long-term disability coverage)
• Quarterly Net Promoter Score Bonus
• Bilingual Differential: Additional $1.50 per hour for bilingual skills
• Weekend Differential: Additional $1.00 per hour for hours worked on weekends

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED