30 hours/week Member Service Representative - Neenah

Prospera Credit Union • Neenah, WI

2d • Onsite

About The Position

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either. The Member Service Representative (MSR) is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. We currently have an opportunity as a 30 hour/week Part-Time Member Service Rep (Teller) at our Neenah Location (934 S Green Bay Rd, Neenah, WI 54956).

Requirements

• High School Diploma or GED required
• A passion for helping people and being part of an awesome team
• Excellent verbal communication skills
• Strong attention to detail
• Customer Service experience
• Ability to hear, assimilate and solve problems quickly, using a member service approach

Nice To Haves

• Bilingual skills
• Bilingual Differential: Additional $1.50 per hour for bilingual skills
• Weekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differential
• Quarterly Net Promoter Score Bonus: Eligible for an additional bonus.

Responsibilities

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs
• Providing information and education about various products and services
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

Benefits

• Generous PTO
• Affordable Healthcare - Prospera covers 91% of medical premiums, ensuring quality care at a low cost!
• High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions to build your retirement savings!
• Complete Disability Coverage - Fully paid short and long-term disability coverage for financial protection!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED